What we keep, and why
Privacy
What Bötaniqa Mind Body Spirit, and Bötaniqa Wellbeing Studio under it, collect about you when you use this site, where it goes, how long it stays, and how to ask about it.
Last changed 16 October 2026.
Who This Covers
This policy covers this website, your Bötaniqa Mind Body Spirit account and credit, and the treatments at Bötaniqa Wellbeing Studio booked through this site. We follow the Australian Privacy Principles, and we try to keep well inside them: to collect little, to say what we do with it, and to let it go when it has done its job.
What We Collect
When you sign in, Shopify tells us your customer ID, your email address and your name. When you book, we keep the appointment — the treatment, the time, the practitioner, and any note you add — and the mobile number you give us for reminders. On your account page you can also give us your date of birth, and your address if you wish; the Studio can note them for you at the counter. If you change your name there, we pass the new name to Shopify, so that both records agree.
On your first visit to your account page we ask how you like to be looked after — what to call you, how to reach you, the room, the pressure, anything to remember — and keep your answers on the same card; every question but your name can be skipped, and you can decline the lot. When you buy credit, we keep the balance and every movement on it, and the ID of the Shopify order that recorded the sale.
When you write to us through the contact page, the message goes by email to our inbox with your email address on it — or, if you ask for a reply on WeChat, with the WeChat ID you give us instead — so that we can reply. A WeChat reply then happens in WeChat: we add you there and answer. The site itself keeps no copy.
We do not keep health information. A booking may carry a short note you chose to write; anything you tell us in the room stays in the room. We never see your card: payment is taken at the counter of Bötaniqa Wellbeing Studio, or by Shopify.
We also keep the usual server logs — the page requested, the time, your IP address — for a short while, to keep the site working and to slow down abuse.
What We Use It For
To hold your appointments and your credit; to send you the messages about them — a confirmation, a reminder the day before, a note when something is moved or cancelled; to keep your client card with us — your name, mobile, date of birth and address — so that the practitioner knows who is coming, and how you like to be looked after; and to answer what you write to us. Nothing else. We do not sell your information. News and offers go only to members who asked for them in the welcome questions, by the way they chose, and stop the moment they say so.
Who Handles It for Us
A few services do the work we cannot do ourselves, and each sees only what its job needs. Shopify holds your customer account and records each sale of credit. Vercel hosts the site, in Sydney. Neon keeps our database, also in Sydney. Resend delivers our emails — the appointment messages, and what you write to us — and ClickSend our text messages.
If you ask for a reply on WeChat, the conversation happens in WeChat, which Tencent runs under its own privacy terms. Vercel Analytics counts page views without cookies and without identifying you. The map on the contact page is Google Maps, which Google serves under its own privacy terms.
Some of these companies are based outside Australia and may hold a copy of what they process for us elsewhere. Each is bound by its own privacy terms and by our agreement with it.
How Long We Keep It
Your account, appointments and credit history stay while you are a customer. The copy of each Shopify notification we receive is stripped of personal details after thirty days. A message you write to us stays in our email — and a WeChat conversation in WeChat — for as long as it takes to answer it and to remember what we said. Server logs are kept by our host for a short while.
If you delete your Shopify customer account, we are told, and we remove your name, email address, mobile number, date of birth, address and your answers to the welcome questions from our records, and cancel any appointments still ahead. The record of credit bought and spent stays, without your name on it, because it is a record of money.
Seeing and Correcting It
Your account page shows your appointments, your credit, and the details we keep for you — your name, mobile, date of birth, address and the language of your reminders — and you can change those details there yourself, as you can your answers to the welcome questions. Your email address is the one you sign in with, and lives in your Shopify account. For anything else — a copy of what we hold, a correction, or a deletion — write to us and we will answer within thirty days.
If you are not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner.
Changes
We will update this page if what we collect, or who handles it, changes. The date above says when.
Asking Us
Questions about your information go to the contact page. We answer by email by the next day, or on WeChat if you ask us to.